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Asolica > Blog > Finance > Verizon CEO admits to and apologized for large pricing mistake
Finance

Verizon CEO admits to and apologized for large pricing mistake

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Last updated: February 8, 2026 2:25 pm
Admin
1 month ago
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Verizon CEO admits to and apologized for large pricing mistake
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The wi-fi business doesn’t historically have an awesome popularity with regards to being clear. That was the premise of T-Cellular’s complete Un-carrier technique, which pressured Verizon and AT&T to drop what was once the mainstays of how the business charged.

Contents
  • Verizon had a powerful This fall
  • Verizon’s CEO makes a pledge to clients
  • Analysts weigh in on Verizon’s technique
  • Verizon’s 2026 steering

These adjustments included:

  • Ending overage fees
  • Making it a lot simpler for purchasers to change manufacturers
  • Dropping long-term contracts
  • Making texting and cellphone calls limitless
    Supply: T-Cellular’s Un-carrier historical past web page

Earlier than these adjustments, your cellphone invoice may range, and many individuals opted for a plan greater than they wanted to keep away from overage fees. On the time, T-Cellular was the fourth-place model seeking to agitate to achieve media consideration.

That has most actually modified: After T-Cellular bought Dash in 2018, wi-fi now has a giant three.

With T-Cellular, AT&T, and Verizon all being viable choices for many Individuals, all three carriers must watch out with regards to rising costs. That’s a lesson Verizon realized the laborious approach, based on its new CEO Dan Schulman.

Verizon had a powerful This fall

“Verizon is at a critical inflection point,” Schulman stated within the This fall earnings launch. “Our primary precedence is to take a position correctly and strategically into our enterprise, so we keep our community excellence and absolutely delight our clients. Our 2026 steering displays the start of our turnaround, and is a step perform change from our previous five-year historic common.”

  • In fourth-quarter 2025, Verizon reported EPS of $0.55 and adjusted EPS, excluding particular objects, of $1.09.
  • Complete working income was $36.4 billion.
  • Consolidated internet earnings was $2.4 billion, and consolidated adjusted EBITDA was $11.9 billion.  
  • Verizon reported whole postpaid cellphone internet additions of 616,000, up from 504,000 in fourth-quarter 2024, marking the most effective quarter of postpaid cellphone internet additions since 2019.
  • Wi-fi service income was $21.0 billion, up 1.1% 12 months over 12 months.
  • Wi-fi tools income was $8.2 billion, up 9.1% 12 months over 12 months. 
    Supply: Verizon’s This fall 2025 earnings launch

Verizon’s CEO makes a pledge to clients

Schulman promised to do higher by the wi-fi provider’s clients.

“Our financial success will rely on subscriber growth, driven by convergence, a value-based pricing strategy, superior value-added services, and a fully revamped end-to-end customer experience,” he stated on Verizon’s fourth-quarter earnings name.

Schulman, who has solely been on the job for a couple of months, addressed the backlash over Verizon elevating its worth 4 instances in 2025.

“One of the reasons why we have such high churn rate, one of the reasons why we’ve been losing share over the last several years is because we keep raising our pricing without corresponding value. And that is the primary reason why our customers churn,” he added.

“And the #1 rule of getting out of a hole is stop digging. And we’re just not going to do that again,” he stated.

The CEO additionally made a promise about pricing.

“We will not rely on empty price increases to drive short-term revenue and earnings. That is not a sustainable financial model nor an engine of long-term growth,” he added.


Verizon has fallen behind T-Cellular, and its new CEO desires to right that.

Shutterstock

Analysts weigh in on Verizon’s technique

Max Greve, a Looking for Alpha contributor who has held a long-term place in Verizon since 2022, expressed confidence that the wi-fi provider is heading in the right direction underneath Schulman. He shared bullish feedback on the instant adjustments Schulman applied when he took over in October.

“It’s only been a week, but Schulman has already executed a fundamental reset. By resetting pricing to draw in more subscribers, Verizon is finally aligning pricing with its C-Band spectrum strategy. And in anticipation of success, it is acquiring a new tech stack to finally bring mmWave to the urban cores where it can make the difference,” he wrote.

Different analysts agree and had been happy with the This fall outcomes.

“Investors have worried that Verizon’s renewed focus on unit growth would mean weaker financial results, and perhaps a wireless price war, as a consequence,” Craig Moffett, analyst at MoffettNathanson, advised Investing.com.

“By and large, Schulman’s first quarter as CEO delivered precisely what he promised. Unit metrics improved. Financial metrics weakened.”

Extra Retail:

  • Costco sees main shift in member habits
  • Retail chain shuts all areas as authorized adjustments hit business
  • Lululemon struggles to reverse regarding buyer habits
  • T-Cellular launches free supply for purchasers after main loss

Citi analyst Michael Rollins holds the same view in regards to the firm’s early success underneath its new boss.

“Verizon Q4 results and guide are setting the stage for Verizon to take a more aggressive posture on subscriber growth, which may come at the cost of some ARPU (average revenue per subscriber) dilution,” he stated in a report shared with Investor’s Enterprise Each day.

Verizon’s 2026 steering

Verizon’s 2026 steering reveals the brand new CEO is executing a transparent turnaround technique.

  • Complete retail postpaid cellphone internet additions had been 750,000 to 1 million, which is roughly two to 3 instances the 2025 reported consequence.
  • Complete mobility and broadband service income progress was 2% to three%, equating to roughly $93 billion.
  • Wi-fi service income progress can be roughly flat in 2026 as the corporate transitions to sustainable volume-based progress.
  • Adjusted EPS of $4.90 to $4.95, or year-over-year progress of 4% to five%, representing a big acceleration in comparison with latest historic efficiency. 
  • Money circulation from operations of $37.5 billion to $38.0 billion, and capital expenditures of $16.0 billion to $16.5 billion. This features a fiber construct tempo of a minimum of 2 million passings in 2026.
    Supply: Verizon’s This fall earnings launch

Associated: T-Cellular drops 2 new cellphone plans to cease clients from fleeing

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TAGGED:admitsapologizedCEOhugemistakepricingVerizon
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